When using your IoT Box, a common issue you might encounter is that your box is not found on your database. Fortunately, there are a few easy steps you can follow to find your IoT box.
Your IoT Box is not found? You probably have https issues!
To check it, go to your database and verify if your database address starts with an https (like https://www.odoo.com). If this is the case, then you may have problems with your IoT Box image. It should be version 18.12 or later.
If your IoT Box image is from an earlier version, then you will have to reflash the SD card of your IoT Box to update the image (the latest image can be found here).
You can find the documentation about SD card flashing here (here).