What it does
- Allows setting severity on the helpdesk ticket.
- Supports the evaluation and register the effect of the reported errors, bugs, etc. on the operation of the ERP system or your business. This information helps businesses to allocate resources appropriately and on time.
Key Features
- Add the Severity field in the interface of a ticket.
- Add the filter related to the severity level to facilitate the ticket-searching process.
Editions Supported
- Community Edition
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_severity.
- Press Install.
Instruction
Instruction video: Helpdesk Ticket Severity
1. Evaluate the severity level of tickets
After installing, go to Helpdesk app > Tickets > All tickets, choose a ticket. In the detailed view of Ticket, you can evaluate the severity level of tickets by choosing the set-up levels, including critical, major, minor/medium, and low.
2. Search the ticket based on the filter of severity levels
Go to Helpdesk app, select a Helpdesk Team, then press Filters and fill in the severity level in order to search the related tickets.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
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